Frequently Asked Questions

Sizes and Fit

How do I know what size to choose?

Check our size guide with detailed measurements in centimeters. We recommend measuring and comparing with your usual clothing to ensure you choose the correct size.

Shipping

How long will it take for my order to arrive?

Orders within Europe are delivered within 5 to 10 business days. Once your order has been processed, you will receive a confirmation email with shipping details.

Do you ship to my country?

We ship to major European countries. If you have questions about whether we ship to your country, please do not hesitate to contact us.

Returns

Can I return or exchange a size?

We accept returns and size exchanges within 14 days of receiving the order, provided the product is in perfect condition, unused, and with original tags. Contact us to start the process.

What do I do if I receive a defective product?

If you receive a defective product, please contact us as soon as possible with photos of the issue. We will arrange a replacement or refund at no additional cost to you.

Products

How should I wash the garments?

We recommend machine washing at 30°C with a gentle spin cycle. Do not tumble dry or iron. Wash inside out to preserve colors and prints.

Orders and Payments

What payment methods do you accept?

Soon, we will accept major credit and debit cards (Visa, Mastercard), as well as PayPal and other methods available at checkout.

Can I modify or cancel my order?

You can modify or cancel your order as long as it has not been processed for shipment. Contact us as soon as possible, and we will do our best to assist you.

VAT and additional charges

The prices shown in our store include applicable taxes according to current regulations. However, depending on your country of residence, additional customs duties, tariffs, or local taxes may apply. If you receive any notification of additional charges or have questions about them, please contact us immediately at info@mtbprototype.com and we will help you resolve it.

Still have questions?

If you haven't found an answer to your question, we are here to help. Write to us at info@mtbprototype.com and we will respond as soon as possible.